Last Updated: September 21, 2026
Thank you for shopping with us. This Shipping & Delivery Policy explains how orders placed through our website are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed after payment has been successfully received and confirmed.
Processing times may vary depending on product availability, order quantity, customization requirements, destination, and other factors.
For products that are made to order, customized, or temporarily out of stock, additional processing time may be required. Where applicable, estimated lead times will be communicated to the customer separately.
2. Shipping Methods
We may use different shipping carriers, courier services, freight forwarders, or logistics providers depending on the destination, product type, order size, and delivery requirements.
Available shipping methods and applicable charges may be displayed during checkout or confirmed separately before shipment.
3. Shipping Costs
Shipping charges are calculated based on factors including, but not limited to:
- Delivery destination;
- Package weight and dimensions;
- Shipping method;
- Order quantity;
- Special handling requirements; and
- Applicable customs, duties, taxes, or other charges.
Unless otherwise stated, shipping charges do not include customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or region.
4. Estimated Delivery Time
Delivery times shown on our website or provided by our customer service team are estimates only.
Actual delivery times may vary due to circumstances beyond our reasonable control, including customs clearance, carrier delays, severe weather, public holidays, transportation disruptions, force majeure events, or other logistical issues.
We do not guarantee a specific delivery date unless expressly agreed in writing.
5. International Shipping
For international orders, customers are responsible for ensuring that the products can be lawfully imported into the destination country or region.
The recipient may also be responsible for customs duties, import taxes, VAT, brokerage fees, clearance charges, or other fees imposed by local authorities.
Such charges are not included in the product price or shipping fee unless expressly stated otherwise.
6. Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
We are not responsible for delivery failures, delays, additional shipping charges, or losses resulting from incorrect or incomplete shipping information provided by the customer.
If you discover an error in your shipping information, please contact us as soon as possible.
7. Order Tracking
Where tracking information is available, we may provide a tracking number or shipping confirmation after the order has been dispatched.
Tracking information may take some time to become available after shipment.
8. Damaged or Lost Shipments
If your order arrives visibly damaged, please retain the original packaging and contact us promptly with photographs or other supporting information.
If a shipment appears to have been lost in transit, please contact us so that we can assist in communicating with the relevant carrier.
Claims are subject to the applicable carrier’s investigation procedures and requirements.
9. Contact Us
If you have questions regarding shipping or delivery, please contact us:
Company: [Company Name]
Email: [Customer Service Email]
Address: [Business Address]